Shipping Policy
Delivery and Shipping Policies
We deliver most items from Monday to Saturday. Once your shipment is ready for dispatch, you will receive an SMS notification with the details. Additionally, our courier/logistics partner may contact you via call to confirm the delivery date and time. Please note that we do not have direct control over the courier/logistics partner, and we cannot guarantee their adherence to specific protocols, including pre-delivery calls.
Delivery Guidelines:
Delivery Location:
The delivery personnel will deliver items to your building premises or wherever it is physically possible to deliver the goods.
For deliveries to higher floors, you are required to arrange for your own labor/manpower. Logistics partners will only deliver up to the ground floor or first floor of the building.
Packaging:
For safety during transit, most items are securely packaged with cardboard or protective materials. We advise you to unbox the item carefully and record a video during unboxing to report any defects or damages.
Report any damages to the delivery personnel immediately and inform buywithemi.com customer care.
Delivery Personnel:
Delivery personnel are authorized only to deliver the goods. They are not responsible for unboxing or installing the items. Kindly cooperate with them.
Failed Deliveries:
If a delivery fails due to refusal or unavailability, any subsequent delivery attempt may incur additional charges.
Ensure that the delivery address and contact information provided at the time of order placement are accurate. If you expect to be unavailable, please inform us in advance to adjust the delivery schedule.
Secure Delivery:
We reserve the right not to deliver an order if we believe the address is not secure (e.g., PO Boxes or communal addresses). If this affects your order, we will notify you as soon as possible.
Unavoidable Delays:
On rare occasions, deliveries may exceed the published timelines due to unavoidable circumstances. We will strive to inform you promptly in such cases.
Delivery Location:
The delivery personnel will deliver items to your building premises or wherever it is physically possible to deliver the goods.
For deliveries to higher floors, you are required to arrange for your own labor/manpower. Logistics partners will only deliver up to the ground floor or first floor of the building.
Packaging:
For safety during transit, most items are securely packaged with cardboard or protective materials. We advise you to unbox the item carefully and record a video during unboxing to report any defects or damages.
Report any damages to the delivery personnel immediately and inform buywithemi.com customer care.
Delivery Personnel:
Delivery personnel are authorized only to deliver the goods. They are not responsible for unboxing or installing the items. Kindly cooperate with them.
Failed Deliveries:
If a delivery fails due to refusal or unavailability, any subsequent delivery attempt may incur additional charges.
Ensure that the delivery address and contact information provided at the time of order placement are accurate. If you expect to be unavailable, please inform us in advance to adjust the delivery schedule.
Secure Delivery:
We reserve the right not to deliver an order if we believe the address is not secure (e.g., PO Boxes or communal addresses). If this affects your order, we will notify you as soon as possible.
Unavoidable Delays:
On rare occasions, deliveries may exceed the published timelines due to unavoidable circumstances. We will strive to inform you promptly in such cases.
Delivery Schedule
Orders are dispatched within 24 hours of successful placement.
Once dispatched, the product will be delivered within 4-7 business days.
Orders are dispatched within 24 hours of successful placement.
Once dispatched, the product will be delivered within 4-7 business days.
Holding Cost or Delayed Delivery Charges
If your order is ready for dispatch but withheld in our warehouse on your request, the following policy applies:
Grace Period:
We offer a grace period of 1 week to hold your order in our warehouse without any charges.
Holding Cost:
Post the grace period, a "Holding Cost" of 2% of the total order value per month will be applicable.
An 18% GST will also apply to this service.
Partial Orders:
The same charges apply to partial orders withheld on your request.
Payment:
The "Holding Cost" must be cleared before the order is dispatched from the warehouse.
Billing:
You will be notified via email with a detailed breakdown of the charges on a monthly basis or pro-rata for shorter durations (if less than a month).