Cancellation Policy

Cancellation, Returns & Replacement

This policy outlines the terms and conditions for cancellation, returns, and replacements for orders placed through BuyWithEMI.com, operated by WEXPO TECHNOLOGIES E-COMMERCE INDIA PRIVATE LIMITED.

Cancellation Policy

Cancellation by BuyWithEMI.com

BuyWithEMI.com reserves the right to cancel an order under the following circumstances (not an exhaustive list):

1. The product is unavailable.

2. Technical errors or issues occurred.

3. Identified concerns by BuyWithEMI.com's credit and fraud avoidance team.

4. Invalid or incorrect address provided in the order details.

5. Malpractice detected in order placement.

6. Bulk orders suspected for commercial resale.

7. Multiple orders placed for the same product at the same address.

8. The order remains undelivered after three (3) attempts.

9. EMI offer is rejected by the bank.

10. Failure to collect the order from the partner store within the stipulated time.

11. Errors in pricing or specifications on the website due to typographical mistakes or technical glitches.

If BuyWithEMI.com cancels an order, you will be notified via email or SMS at the contact details provided during the order placement.

By placing an order, you agree to release and indemnify BuyWithEMI.com, its officers, and representatives from any costs, damages, or liabilities in the event of order cancellation by BuyWithEMI.com.

Cancellation by Customer

For cancellations initiated by the customer:

• Contact BuyWithEMI.com Support through the methods mentioned in the "Contact Us" section. Always provide the Order ID in your communication.

• Cancellation during the confirmation call by the customer care team incurs no charges.

• Post confirmation, cancellation charges will apply:

  • Cancellation Charges: Zero.

Returns and Replacement Policy

Returns and replacements are accepted under the following conditions:

Eligibility for Returns

• Requests for return or replacement must be made within 4-5 Days of delivery.

• Returns are applicable only if:

  1. The delivered product is incorrect.

  2. The product is defective.

  3. The product is damaged upon delivery.

Replacement Process

1. Priority will be given to replace the product with the same item.

2. If a replacement is not available, a full refund will be processed.

Conditions for Returns

To qualify for a return, the following conditions must be met:

• The product must be in new and unused condition, returned in its original packaging with all accompanying paperwork (e.g., warranty cards, invoices), parts, and accessories.

• "New and unused" implies:

  • No scratches, marks, or signs of usage.

  • The product has not been altered in any way.

• If a partial product or product with tampered packaging is returned, the return or replacement will not be processed.

• All items and accessories received with the product must be returned together.

General Terms

1. In cases where courier services are required for returns, the shipping costs will be borne by the customer.

2. Refunds will be processed only after the returned item is received and inspected for compliance with the return conditions.

Contact Us

For any queries or assistance regarding cancellations, returns, or replacements, you can reach us at:

WEXPO TECHNOLOGIES E-COMMERCE INDIA PRIVATE LIMITED

• Address: SECOND FLOOR, H NO 83,84,85, BLOCK -B
  MOHAN GARDEN, UTTAM NAGAR, New Delhi, Delhi 110059, India

• Email: vatsadoshi@buywithemi.com

• Customer Care Number: +91 70164 84812